Frequently Asked Questions

Have you got any questions about CBD or the service Dutch Natural Healing provides? Maybe you’re having questions about ordering, the whereabouts of your parcel or the use of the product you ordered. Whatever it is you want to know, have a look at our most Frequently Asked Questions below. Didn’t find an answer to your questions?

CBD Oil - FAQs

CBD helps to regulate the cannabinoid system, which controls all of the critical processes in the body. Our cannabinoids act as signalling neurotransmitters. CBD helps to achieve homeostasis in the body, meaning the ideal balance in which your body and mind thrive and you feel at your best. Curious to find out how CBD works in more detail? Check out: ''The endocannabinoid system (ECS) - how does CBD work?'

The Entourage Effect is when different active components within CBD oil strengthen each other's functions. This means that you experience the full benefits of CBD as well as the other naturally occurring elements of the hemp plant.

This means full-spectrum CBD products - which, in addition to CBD, contain other cannabinoids and terpenes – seem to be more effective than isolated CBD products. 

At Dutch Natural Healing, we're proud to offer one of the most complex hemp extracts on the market with the best entourage effect available.

The starting CBD oil dosage for our water-soluble CBDactive+ - is around 1 or 2 drops (or pumps), 1 or 2 times a day, unless otherwise advised. 

If you experience no difference in your situation after 10-14 days of use, we recommend increasing the dosage.

If it gets to the point where you need more than one full dropper, we recommend increasing the potency of the CBD oil you're using. This means you're moving to a higher concentrated dose of CBD per drop instead of increasing your dosage.

If you're unsure about the right hemp oil dosage for your needs or have recently switched brands, types, or strengths of CBD oil – please feel free to contact us free of charge. Our friendly customer service team will advise which product is right for you and how to get started in the right way.

THC Oil (Cannabis oil) and CBD Oil are poles apart in terms of their usage and effects.

CBD oil generally exists in three different types i.e. full-spectrum, broad-spectrum CBD oil or CBD isolate. However, none of these is intoxicating. As only full-spectrum CBD oil contains THC, but still no more than 0.3 percent.

Meanwhile, THC (Cannabis) oil can be categorised as full spectrum as it does contain other cannabinoids, terpenes, and phytonutrients along with tetrahydrocannabinol. This type of oil is often used in vapes and dabs for recreational purposes and produces a high.

Simply, CBD oil is used for its health and well-being qualities, whereas THC oil is a recreational substance.

No. Medical marijuana contains large amounts of THC, which can lead to psychoactive effects and feeling 'stoned'. CBD oil contains different cannabinoids from medical marijuana and does not produce any psychoactive effects.

CBD is short for cannabidiol, one of the many active ingredients found in cannabis and hemp plants. Around 150 cannabinoids have been identified, with CBD and tetrahydrocannabinol (THC) being the most well-known. 

CBD is extracted from the leaves and buds of the plant. It's not to be confused with hemp seed oil, which contains no cannabinoids.

Cannabinoids are chemical compounds with unique effects on the body's endocannabinoid system. This system regulates many essential bodily functions, including pain perception, sleep, appetite, mood, memory, and immune function.

Unlike THC, CBD does not cause a psychoactive effect and does not cause you to feel ''high'' or ''stoned''. It is used purely for its ability to boost a person's well-being. 

The popularity of CBD continues to grow as studies show that the extract can provide a good night's sleep, reduce anxiety, and offer pain relief.

General questions

Once you have placed your order, we will send you a confirmation email to check the status of your order.

Once your order is shipped, we will send you another email with the link to track your order (ifthe delivery method allows it).

Additionally, you can check the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order has the "preparing for shipping", "shipping" or "delivered" status, then we cannot accept any changes to your order.

To make changes to your order, please reach out to support through the helpdesk.


We offer various ways to pay for your CBD order. Depending on where you’re from, we offer payment through debit and credit card, bank transfer, bitcoin and afterpay.


At Dutch Natural Healing we do everything in our ability to ship out your order as soon as placed - so you can enjoy our product’s benefits as soon as possible. Orders placed before 4PM on working days are often sent out on the same day. From that point on, it can take anywhere between a day and a few weeks for your parcel to arrive. This mostly depends on the postal service in the receiving country.

Sometimes it may take a bit longer for your parcel to arrive than normal. In case this happens, please check the tracking information sent to you per email. If the parcel seems to be delayed, stuck or the tracking doesn’t show any information - please contact us. We’re happy to help and always find a solution, when needed.