We can only change orders that have not been processed for shipping yet.

Once your order has the "preparing for shipping", "shipping" or "delivered" status, then we cannot accept any changes to your order.

To make changes to your order, please reach out to support through the helpdesk.

Once you have placed your order, we will send you a confirmation email to check the status of your order.

Once your order is shipped, we will send you another email with the link to track your order (if the delivery method allows it).

Additionally, you can check the status of your order from your "order history" section on your account page on the website.

We offer various ways to pay for your CBD order. Depending on where you’re from, we offer payment through debit and credit card, bank transfer and Klarna.

Sometimes it may take a bit longer for your parcel to arrive than normal. In case this happens, please check the tracking information sent to you per email. If the parcel seems to be delayed, stuck or the tracking doesn’t show any information - please contact us. We’re happy to help and always find a solution, when needed.

At Dutch Natural Healing we do everything in our ability to ship out your order as soon as placed - so you can enjoy our product’s benefits as soon as possible. Orders placed before 4PM on working days are often sent out on the same day. From that point on, it can take anywhere between a day and a few weeks for your parcel to arrive. This mostly depends on the postal service in the receiving country.